Digitisation:
1. I am not sure whether my media can be saved; what do I do?
Contact me with some information or photographs of the material. I'll let you know whether I can digitise it safely. I won't attempt work that risks damaging the original.
2. What formats can you digitise?
Photos, prints, and photo albums; 35mm and medium-format slides and negatives; VHS, MiniDV; audio cassettes and reel-to-reel tape.
3. Will I get my original photos, tapes, and film back?
Yes, always. Originals can be collected from the London studio or returned by tracked courier in protective packaging. Other arrangements can be made for large or sensitive collections.
4. How can I be sure my physical material is safe?
Almost all digitisation is done in-house at my studio in London. Every item is logged in on intake with a condition check, stored in secure, waterproof, fire-resistant storage in the studio, and handled to archival standards. Dust Bunny is fully insured, so your items are protected financially as well as physically.
Some collections are best digitised in person; this is something we can agree between us if appropriate.
5. What if an item is damaged, blank, or unplayable?
If an item can't be usefully digitised, I'll flag it and won't charge you for the conversion.
6. What resolution/quality do I get?
Photos and documents are scanned at a minimum of 600 DPI, with higher resolution available for enlargements or professional use. Slides and negatives are scanned at up to 4,000+ DPI. Video and audio are captured and delivered in the highest quality your original format supports.
7. How do I receive the files?
You choose: a secure cloud album you can share, a USB drive, or an external hard drive for larger collections. You can select more than one option if you'd like both a backup copy and something easy to share.
8. Do you restore or enhance damaged and faded images?
Basic dust and light colour correction is included as standard. More involved restoration (repairing tears, significant fading, or water damage) is quoted separately per image, and I'll always show you a sample before committing to a full batch so there are no surprises.
Did I miss anything? Contact me to ask a specific question